CFDs are complex financial instruments that carry a high risk of rapid losses due to leverage. The vast majority of retail investors lose money when trading CFDs. Ensure you fully understand how CFDs work and assess whether you can bear the high risk of financial loss.

Privacy Policy

Introduction

At Azurevista FX (“the Company”), trading under the brand Riverquode, we are committed to protecting the privacy, integrity, and confidentiality of personal information in accordance with the Protection of Personal Information Act (POPIA), the Financial Advisory and Intermediary Services Act (FAIS), and the principles set forth by the Financial Sector Conduct Authority (FSCA). This Privacy Policy outlines how we collect, use, store, share, and protect personal data obtained from clients, service providers, employees, and other stakeholders.

Scope of the Policy

This policy applies to all personal information processed by Azurevista FX in the course of conducting financial services, including onboarding, communication, marketing, and regulatory obligations. It covers data collected through our website, trading platform, support portals, and third-party integrations.

Data Protection Officer and Contact Information

Azurevista FX has appointed a Data Protection Officer (DPO) responsible for data governance and compliance. All privacy-related queries, access requests, or complaints should be directed to:

Data Protection Officer
Email: [email protected]
Phone: +27822633262

Categories of Personal Data Collected

We may collect and process the following categories of personal data:

  • Identification details (e.g., name, ID number, passport)
  • Contact information (e.g., phone number, email, address)
  • Financial data (e.g., bank details, income sources, transaction history)
  • Behavioral data (e.g., platform usage, trade activity)
  • Technical data (e.g., IP address, browser, device identifiers)
  • Communication logs (e.g., emails, chats, voice recordings)

Purpose and Legal Basis for Processing

Azurevista FX processes personal data for the following purposes:

  • To perform contractual obligations related to financial services
  • To fulfill legal obligations under FSCA, FICA, FAIS, and AML/CFT laws
  • To carry out legitimate business interests (e.g., risk analysis, product improvement)
  • Providing marketing communications, where consent has been given

All data is processed lawfully, fairly, and transparently, as per Section 11 of POPIA.

Data Collection from Minors

Azurevista FX does not knowingly collect or process data from individuals under the age of 18. If it is discovered that data has been collected from a minor without verified parental or guardian consent, it will be promptly deleted from our systems.

International Data Transfers

We may store and process data using secure cloud infrastructure located in jurisdictions outside South Africa, including but not limited to the European Union, United Kingdom, and United States. Where data is transferred across borders, Azurevista FX ensures the presence of equivalent protection measures, such as:

  • Standard Contractual Clauses (SCCs)
  • Binding Corporate Rules (BCRs)
  • Regulatory-approved adequacy decisions

Data Subject Rights

Under POPIA, clients have the following rights:

  • Right to access personal information held
  • Right to correct inaccurate or incomplete data
  • Right to withdraw consent for processing (where applicable)
  • Right to object to processing based on legitimate interests
  • Right to request deletion or restriction of data
  • Right to lodge a complaint with the Information Regulator

Requests may be submitted to [email protected] and will be processed within 20 business days.

Consent Management

Consent for marketing communications is explicitly collected through checkboxes at account registration and via the website. Clients can manage or withdraw their preferences at any time by:

  • Visiting their account settings
  • Contacting the DPO
  • Using the "unsubscribe" link in marketing emails

Recordkeeping and Internal Data Management

Azurevista FX maintains internal records of processing activities as required by POPIA Section 17. These records include data flow logs, access permissions, and legal  processing bases. Internal audits are conducted annually to assess compliance.

Third-Party Sharing and Processors

Personal data may be shared with:

  • Regulated third-party service providers (e.g., KYC verification, payment gateways)
  • Legal, compliance, and accounting advisors
  • Regulatory authorities upon lawful request

All vendors are subject to strict confidentiality agreements and undergo annual data security reviews.

Data Security Measures

Azurevista FX implements robust technical and organizational controls, including:

  • Data encryption in transit and at rest
  • Secure access protocols and user authentication
  • Firewalls, antivirus, and intrusion detection systems
  • Regular penetration testing and vulnerability scans

Breach Notification Procedure

In the event of a personal data breach, Azurevista FX will:

  • Contain the breach and assess the impact
  • Notify the Information Regulator as soon as reasonably possible
  • Inform affected clients within a reasonable timeframe
  • Document the incident, including actions taken and preventive measures

Integration with Governance Framework

This policy forms part of the Company’s broader Data Protection and Risk Management Framework and is linked with:

  • Information Security Policy
  • Complaints Management Framework
  • Conflict of Interest Policy
  • Business Continuity and Disaster Recovery Plans

Updates and Version Control

This Privacy Policy is reviewed at least once per year and upon any change in law or internal procedure. Clients will be informed of significant updates via email and platform notice. The most current version will always be available at www.riverquode.com/en/privacy

COOKIE POLICY

Introduction

This Cookie Policy explains how Azurevista FX (“we”, “us”, “our”), trading as Riverquode, uses cookies and similar tracking technologies on our websites and trading platforms. This policy is issued in compliance with the Protection of Personal Information Act (POPIA) and the expectations of the Financial Sector Conduct Authority (FSCA) regarding  transparency, customer fairness, and responsible data practices.

By using our website, you consent to our use of cookies in accordance with this Cookie Policy. You may withdraw or modify your consent at any time by adjusting your browser settings or cookie preferences as outlined below.

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They are widely used to make websites work, enhance user experience, and provide analytical and marketing insights to website operators. Cookies may be set by the website owner (first-party cookies) or by third-party services embedded on the website (third-party cookies).

Types of Cookies We Use

We use the following types of cookies:

  • Strictly Necessary Cookies: These cookies are essential to enable core website functionality such as secure login, navigation, and platform stability.
  • Performance Cookies: These cookies help us analyze website traffic and user behavior to improve site performance. These cookies do not collect personally identifiable information.
  • Functional Cookies: These cookies allow us to remember your preferences and settings to enhance your experience (e.g., language selection).
  • Marketing and Targeting Cookies: These cookies are used to deliver advertisements relevant to you and to measure campaign performance. They may be set by us or third-party advertising partners such as Google, Meta, or LinkedIn.

Cookie Lifespan and Retention

Cookies used on our website may be:

  • Session-based cookies, which expire when you close your browser
  • Persistent cookies, which remain on your device for a defined period (e.g., 30 days to 12 months), depending on their purpose

Specific cookie durations are disclosed in our cookie banner and may be accessed through your browser’s developer tools.

First-Party and Third-Party Cookies

We use both:

  • First-party cookies, set by Azurevista FX for operational and analytical purposes
  • Third-party cookies, set by integrated service providers (e.g., Google Analytics, Meta Pixel, LinkedIn Ads) for user analytics and behavioral targeting

We ensure all third-party vendors are subject to contractual data protection safeguards and undergo annual due diligence.

Consent and Cookie Control

When you visit our website for the first time, you are presented with a cookie consent banner that allows you to:

  • Accept all cookies
  • Reject non-essential cookies
  • Customize your cookie preferences by category

Your selection is stored and respected across sessions until you choose to modify your settings. You can change your preferences or withdraw consent at any time through the “Cookie Settings” link in the website footer

Managing Cookies Through Your Browser

Most web browsers allow you to:

  • View and delete existing cookies
  • Block cookies from specific websites
  • Disable all cookies entirely

Instructions for managing cookies in common browsers:

Please note that disabling cookies may affect website functionality

Cookies and Children’s Data

We do not knowingly use cookies to collect personal information from individuals under the age of 18. If we discover that we have inadvertently tracked a minor’s activity, we will take prompt steps to delete the associated data. Parents or guardians may contact our Data Protection Officer to request the removal of such data.

POPIA Compliance and Data Protection

All cookies that involve the collection of personal or behavioral data are managed in accordance with POPIA. Azurevista FX only collects data for specified, lawful, and limited purposes. We maintain appropriate technical and organizational safeguards to prevent unauthorized access or misuse of personal information.

For more information on how we protect your privacy, please refer to our Privacy Policy

Integration with Information Governance Policies

This Cookie Policy forms part of Azurevista FX’s broader governance structure and aligns with the following policies:

  • Privacy and Data Protection Policy
  • Information Security Policy
  • Website Terms of Use
  • FSCA Treating Customers Fairly (TCF) Principles

Updates to This Policy

We may update this policy from time to time to reflect changes in technology, law, or our data processing practices. Any material changes will be communicated via the website
or by direct notification, where appropriate. The current version will always be available at www.riverquode.com/en/privacy.

 

AZUREVISTAFX (PTY) LTD
AZUREVISTAFX (PTY) LTD under the brand riverquode.com is a South Africa Investment Firm, authorized and regulated by the Financial Sector Conduct Authority
(FSCA) of South Africa, with FSP License Number 52830. AZUREVISTAFX (PTY) LTD registration number is 2020/750823/07.
Registered Address: 2ND FLOOR NORWICH PLACE, NORWICH CLOSE, SANDOWN SANDTON, GAUTENG, 2031
Website: www.riverquode.com
[email protected]