CFDs are complex financial instruments that carry a high risk of rapid losses due to leverage. The vast majority of retail investors lose money when trading CFDs. Ensure you fully understand how CFDs work and assess whether you can bear the high risk of financial loss.

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Filing Your Complaint with Riverquode

If you wish to submit a complaint, please complete the form provided below. Should you need any assistance in filling out the form, our customer service team is available to help at +442031500978.

To ensure a smooth submission process, please complete all required fields on the screen and click the “Submit Your Complaint” button. This will instantly and automatically send your complaint to Riverquode (AzurevistaFX (Pty)). Kindly note that the Company may not accept complaints submitted through alternative channels, such as telephone or other unofficial methods.

For us to effectively investigate and assess your complaint, it is important to provide complete, accurate and up-to-date information. Please be aware that this form serves as a guideline and may not cover all necessary details. Depending on the nature of your complaint, we may request additional information, clarifications, or supporting evidence.

Our goal is to resolve your complaint in good faith, with fairness and in accordance with industry best practices.

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Complaint Details

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This is the form you should complete if you wish to make a complaint to Riverquode (AzurevistaFX (Pty)). If you require assistance filling out this form, please contact our customer service representatives at +442031500978.

I hereby certify and confirm that to the best of my knowledge, the information furnished above is true, accurate, correct and complete. *
I acknowledge that AzurevistaFX (Pty) will give proper notification about my complaint within five (5) days from the receipt of my complaint and provide me with a unique reference number. We shall make every effort to investigate your complaint and provide you with the outcome of our investigation within six (6) weeks of submitting your complaint. If the Complaint is more complex and takes longer than six (6) weeks to resolve, we will communicate the reasons for the delay. Please note that in order to expedite the investigation we require/request your full cooperation. In case additional information is required, you shall be contacted by one of our officers. Please refer to the “Complaint Info'' page for further details on the issue. *

This is the form you should complete if you wish to make a complaint to Riverquode (AzurevistaFX (Pty)). If you require assistance filling out this form, please contact our customer service representatives at +442031500978.