CFDs are complex financial instruments that carry a high risk of rapid losses due to leverage. The vast majority of retail investors lose money when trading CFDs. Ensure you fully understand how CFDs work and assess whether you can bear the high risk of financial loss.

01

Submitting Your Complaint

To submit a complaint, please fill out and submit the official complaint form. Kindly note that complaints sent through other channels, such as email or phone, may not be accepted. You can access the complaint form using the link provided below.

Proceed to Complaint Form
Or Contact: [email protected]
After you submit the complaint form, our relevant department will review it and may contact you for additional information, if needed.
02

Acknowledging Your Complaint

Once we receive your complaint, we will confirm its receipt within five (5) days and assign you a unique reference number. Please ensure you include this reference number in all future communications with both the Company and the Financial Sector Conduct Authority regarding your complaint.

03

Handling Your Complaint

After confirming receipt of your complaint, we will conduct a thorough review and investigation of the issue. Our priority is to resolve the matter as quickly as possible, and we aim to complete the process and provide you with a resolution within six (6) weeks. Throughout this period, we will keep you updated on the progress. If needed, a member of our team may contact you via email or phone to request additional details or clarifications.

Contact Details for complaints

Website

riverquode.com/complaint-info

Email

[email protected]

Telephone

+442031500978

Address

2nd Floor Norwich Place, Norwich Close, Sandown Sandon, Gauteng 2031, South Africa

Contact Details of the Financial Sector Conduct Authority of South Africa

Company Information: AzurevistaFX (Pty) Ltd is registered in South Africa with registration number 2020/750823/07, with its registered office address at 2nd Floor Norwich Place, Norwich Close, Sandown Sandon, Gauteng 2031, South Africa. AzurevistaFX is authorized and regulated by the Financial Sector Conduct Authority, under license number 52830.

Address

P.O. Box 35655, Menlo Park, 0102

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